§9420. Paperless billing
1.
Prohibition of certain fees.
Except as authorized by federal law and regulation, a customer of a person may not be penalized by that person for opting out of receiving from the person a billing statement by electronic record rather than in paper form. A person may offer an incentive to a customer to accept a billing statement from the person by electronic record rather than in paper form.
For purposes of this subsection, "billing statement" means a monthly or periodic account statement that a person is required to provide to a customer under federal or state law, regulation or rule. This subsection does not prohibit a person from charging a reasonable fee for providing a replacement statement, a statement covering a custom date range or a statement requested for financial or legal purposes or for fulfilling any other labor-intensive or nonroutine request to provide copies of statements, as long as the fee is fully disclosed to and authorized by the customer prior to the copies being provided.
[PL 2025, c. 579, §1 (AMD).]
2.
Exemption.
[PL 2025, c. 35, §1 (RP).]
SECTION HISTORY
PL 2011, c. 226, §1 (NEW). PL 2025, c. 35, §1 (AMD). PL 2025, c. 579, §1 (AMD).