4. Services are based in research or evaluation of efficacy;

5. Performance improvement decisions are based on data;

6. The system works in collaboration with public and private partners;

7. The system is culturally and linguistically competent and includes respect and inclusion for all consumers regardless of race, ethnicity, disability, sexual orientation or economic challenges;

8. The system is outcome-based and demands cost effectiveness, accountability, standards and best practices;

9. Grievance procedures are readily accessible and transparent;

10. Services are locally responsive and promote an individual's integration into community life;

11. System care is integrated with primary health care; and

12. Consumers have a choice of providers and services; and be it further

Sec. 3. Service reform and improvement. Resolved: That the mental health system must reflect at a minimum the following components:

1. Urgent care, including crisis services;

2. Inpatient services;

3. Outpatient clinical and medication management services;

4. Community support services;

5. Housing;

6. Residential support services;

7. Evidence-based practices, including, but not limited to, those currently identified by the federal Substance Abuse and Mental Health Services Administration;