| If a motor vehicle franchisor requires or permits a motor |
vehicle franchisee to perform labor or provide parts in |
satisfaction of a warranty created by the franchisor, the |
franchisor shall properly and promptly fulfill its warranty |
obligations, in the case of motor vehicles over 10,000 pounds |
gross vehicle weight rating, shall adequately and fairly |
compensate the franchisee for any parts so provided and, in the |
case of all other motor vehicles, shall reimburse the franchisee |
for any parts so provided at the retail rate customarily charged |
by that franchisee for the same parts when not provided in |
satisfaction of a warranty. A franchisor may not otherwise |
recover its cost for reimbursing a franchisee for parts and labor |
pursuant to this section by any means. Further, the franchisor |
shall reimburse the franchisee for any labor so performed at the |
retail rate customarily charged by that franchisee for the same |
labor when not performed in satisfaction of a warranty; provided |
that the franchisee's rate for labor not performed in |
satisfaction of a warranty is routinely posted in a place |
conspicuous to its service customer. A franchisor is not |
required to pay the price charged by the dealer to retail |
customers for parts of systems, appliances, furnishings, |
accessories and fixtures of a motor home as defined in Title 29- |
A, section 101, subsection 40 that are designed, used and |
maintained primarily for nonvehicular residential purposes. Any |
claim made by a franchisee for compensation for parts provided or |
for reimbursement for labor performed in satisfaction of a |
warranty must be paid within 30 days of its approval. All the |
claims must be either approved or disapproved within 30 days of |
their receipt. When any such claim is disapproved, the franchisee |
that submitted it must be notified in writing of its disapproval |
within that period, together with the specific reasons for its |
disapproval. No franchisor may, by agreement, by restriction upon |
reimbursement, or otherwise, restrict the nature or extent of |
labor performed or parts provided so that such restriction |
impairs the franchisee's ability to satisfy a warranty created by |
the franchisor by performing labor in a professional manner or by |
providing parts required in accordance with generally accepted |
standards. |